Refund policy

Last updated: November 11, 2026

30-night trial & money-back guarantee

Try your Vinta light at home for 30 nights. If it isn’t right for you, contact us within 30 days of delivery and we’ll make it right — in most cases you won’t even need to send it back.

How to request a refund

  1. Contact us within 30 days of the delivery date shown in your tracking: email support.vinta@gmail.com, call +1 (929) 633-7252 or use our Contact page.
  2. Include your order number, a short reason for your request and the photo or video described below.
  3. We reply within 1–2 business days. Please do not send items back unless we ask you to — items returned without our authorization cannot be processed.

Damaged, defective or wrong item

If your light arrives damaged, stops working because of a manufacturing defect, or is not what you ordered, send us a photo or short video that clearly shows the issue, together with your order number. Once we confirm it, we will send you a free replacement or a full refund for the affected item. You do not need to return it.

Requests without photo or video evidence cannot be approved.

Changed your mind?

If you simply don’t love your light, we will refund it without asking you to ship it back, under these conditions:

  • You contact us within 30 days of delivery.
  • You send a photo of the light next to a piece of paper with your order number handwritten on it.
  • You tell us briefly why it wasn’t right for you — it helps us improve.
  • Refunds without return are available once per customer (same name, email address, shipping address or payment account).
  • They cover one unit per order. If you want to return additional units from the same order, we will email you a prepaid return label and refund those units once we receive them in their original condition, with all parts and accessories.

Our right to request a return

In some cases we may ask you to return the item instead of keeping it. If we do, we will email you a prepaid return label, so returning it is always free for you. Your refund is issued once we receive the item.

Bundles and promotions

Bundle and promotional purchases are covered by this guarantee. When part of a bundle is refunded, the refund is based on the discounted price you paid for each item. Gift cards are not refundable.

What is not covered

  • Damage caused by misuse, improper installation, drops, water or moisture.
  • Requests made more than 30 days after delivery (manufacturing defects remain covered by our warranty below).
  • Orders that have not been delivered yet — these are handled under our Shipping Policy.
  • Additional refund-without-return requests from a customer who has already received one.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or PayPal account, it may take a few extra days for the refund to appear.

1-year limited warranty — manufacturing defects only

Your Vinta light is covered for 12 months from the delivery date against manufacturing defects (defects in materials or workmanship) when it is installed and used as intended.

If a covered defect appears, contact us with your order number and a photo or short video showing the issue. Once we confirm the defect, we will send you a free replacement or refund the product, at our discretion. You will not pay any shipping costs for a warranty claim.

This warranty does not cover:

  • Damage caused by misuse, improper installation, drops, impacts or accidents.
  • Contact with water, rain or moisture — the light is not waterproof.
  • Charging with chargers or cables other than the included cable.
  • Opening, modifying or attempting to repair the product.
  • Normal wear and tear, cosmetic scratches, and the gradual loss of battery capacity that is normal for all rechargeable batteries.
  • Marks or damage to walls or surfaces caused by the adhesive strip.
  • Lost or stolen items, or products not purchased from vinta-ve.myshopify.com.

Exchanges

Need a different length? Contact us and we’ll help you choose the right one. The fastest way is to request a refund under the conditions above and place a new order for the length you want.

Your rights

These conditions do not limit any rights you have under the consumer protection laws of your state of residence.

Questions

Email us at support.vinta@gmail.com, call +1 (929) 633-7252 or write to us through our Contact page. We reply within 24 hours, Monday to Friday.